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ABOUT OUR MUGS: 1. Mug is made to order. 2. Choice of 15 oz or 11 oz ceramic mug. 3. Design is printed of both sides of the mug or 1 side only. 4. Dishwasher and Microwave safe. All mugs are individually hand pressed. The design will be permanently pressed on to the mug with the use of specialty ink that adheres to the mugs. Colors may appear slightly different in person. These designs will not peel off like vinyl. All mugs are carefully packaged to ensure safe arrival. If you would like something different from the design above please message us or leave a note when checking out. Check out my other mugs here www.etsy.com/shop/cisforcrafting Shipping: The order will be shipped on the confirmed date, but I am not responsible for the order after the item has been shipped. If the item is lost or delayed, all inquiries and complaints should be directed to the US Postal Service. They are responsible for shipping and delivering your order once it has been delivered. Unfortunately I do not refund due to the USPS not delivering on time.